A tree service answering service, for when the saw is running
You can't hear a phone over a chainsaw. Brook answers, asks if the tree is a safety problem, and texts you the job with the address.
What is a tree service answering service?
A tree service answering service picks up a tree company's calls while the crew is cutting. It asks whether the caller needs trimming or removal, whether the tree is a safety problem and how big the job is, and gets the address and callback number. Ringbrook's AI, Brook, texts each call to the owner.
The calls a tree service misses
Plenty of callers who reach a voicemail hang up and call the next tree service on the list. Here's what Brook does with the calls that usually go that way.
A limb on the roof after a windy night
Brook asks if it's a safety issue right now. If anyone is hurt or in danger, she tells them to call 911 right away.
A dead tree leaning toward the house
Brook asks the size of the job and how close it is to the house, and flags it if it's urgent.
Trimming or a quote for a removal
Brook writes down how many trees and roughly how big, so you can plan the visit.
Stump grinding
Small jobs add up. Brook takes the call so it doesn't go to the next guy on the list.
Questions written for a tree service
When you set up Ringbrook and type what you do, Brook writes her starting questions for your trade. These are the ones she wrote for a tree service. She asks them one at a time and skips anything the caller already said.
- What do you need help with—is it tree trimming, removal, or something else?
- Is this a safety issue, like a tree that's dead or leaning toward your house?
- Can you tell me roughly how many trees or how big the job is?
Every call, always: the caller's name, the best number to call back and the address of the job.
Change anything, any time
Edit her questions and add your own rules from your dashboard. It's live on the next call. For example:
"We don't do stump grinding." "Ask if there are power lines near the tree." "Ask them to text photos."
Trees on houses, and safety
Brook asks whether the tree is a safety issue, like one that's dead or leaning toward the house. Damage or danger happening right now gets flagged as an emergency, with the callback number first, and your text starts with EMERGENCY CALL. If anyone is hurt or in danger, she tells them to call 911 right away. She never quotes a price or promises a time.
- Answers nights, weekends and holidays, and outside the hours you set.
- Texts you the name, number, problem and address the moment the call ends.
- Records every call and writes it out on your dashboard.
- Books routine jobs only if you connect Google Calendar. Emergencies are never booked.
Keep your number. Set it up tonight.
Brook writes her greeting and questions for a tree service. Change any of them.
It comes with your plan. Nothing to install.
Dial one short code from your cell. We give you the exact one for your carrier. One code turns it off.
Plans from $99 a month
Every plan gets the same Brook, the same texts and the same recordings. You only choose how many minutes. A typical tree service call runs about two minutes.
Starter
Busy
Pro
Extra minutes are 25¢ each, and we text you at 80% and 100%. No setup fee, no contract, 30-day money-back guarantee. Compare the plans →
What tree service owners ask us
What is a tree service answering service?
A tree service answering service picks up a tree company's calls while the crew is cutting. It asks whether the caller needs trimming or removal, whether the tree is a safety problem and how big the job is, and gets the address and callback number. Ringbrook's AI, Brook, texts each call to the owner.
What does Brook ask a tree service caller?
When you type "tree service" at setup, Brook starts with questions like trimming or removal, is it a safety issue, and how big is the job. She always gets the name, callback number and address. You can change the list any time.
Will Brook quote a removal?
No. She never quotes prices. She gets the size and details so you can quote on the call back.
What if a tree is on a house after a storm?
Brook flags damage happening now as an emergency and gets the callback number first. If anyone is hurt or in danger, she tells them to call 911.
Do I keep my number?
Yes. The calls you miss forward to Ringbrook with a short carrier code.
Call 580-312-2692 and hear Brook answer
Pretend you're one of your own customers. Brook answers Ringbrook's own line, so you can ask her anything a customer would.
580-312-2692