An answering service for plumbers, while you're under the sink
Brook is Ringbrook's AI receptionist. She picks up the calls you can't, asks what a plumber needs to know, and texts you the job in seconds. You keep your number.
What is a plumber answering service?
A plumber answering service picks up your business line when you can't, whether you're on a job, driving or asleep, and gets the caller's name, number, problem and address to you. Ringbrook does it with an AI named Brook. She texts you each call the moment it ends, and every call is recorded.
The calls a plumber misses
Plenty of callers who reach a voicemail hang up and call the next plumber on the list. Here's what Brook does with the calls that usually go that way.
Burst pipe at 2 AM
Water is coming through a ceiling and they're calling every plumber on the list. Brook flags it as an emergency and gets the callback number first. If they can safely reach it, she tells them to turn off the main water.
Water heater leaking in the garage
Brook asks whether it's still leaking, where it is and how to reach them. You read the whole thing in one text between jobs.
Sewer backing up into the tub
Sewage coming up into the house is urgent. A slow drain isn't. When she can't tell, Brook asks the one question that decides it: "Is that happening right now?"
A remodel or a new fixture
No rush, but the first plumber to call back usually gets the bid. Brook writes down what they want done so you can call back ready to talk about it.
Questions written for a plumber
When you set up Ringbrook and type what you do, Brook writes her starting questions for your trade. These are the ones she wrote for a plumber. She asks them one at a time and skips anything the caller already said.
- What's going on with your plumbing right now?
- Where in your home or business is the problem?
- Is this something that needs to be fixed right away, or can it wait a few days?
- Have you had any work done on this before, or is this the first time?
Every call, always: the caller's name, the best number to call back and the address of the job.
Change anything, any time
Edit her questions and add your own rules from your dashboard. It's live on the next call. For example:
"We don't do septic." "Water heaters: ask if it's gas or electric." "Booked till Thursday."
Burst pipes, sewage and gas
Brook treats damage happening right now as an emergency: water she can't stop, flooding, sewage coming into the house. She gets the callback number first and, if they can reach it safely, tells them to turn off the main water valve. Your text starts with EMERGENCY CALL. If a caller smells gas, she tells them to leave the building and call the gas company or 911 from outside. She never tells anyone to touch a gas line.
- Answers nights, weekends and holidays, and outside the hours you set.
- Texts you the name, number, problem and address the moment the call ends.
- Records every call and writes it out on your dashboard.
- Books routine jobs only if you connect Google Calendar. Emergencies are never booked.
Keep your number. Set it up tonight.
Brook writes her greeting and questions for a plumber. Change any of them.
It comes with your plan. Nothing to install.
Dial one short code from your cell. We give you the exact one for your carrier. One code turns it off.
Plans from $99 a month
Every plan gets the same Brook, the same texts and the same recordings. You only choose how many minutes. A typical plumber call runs about two minutes.
Starter
Busy
Pro
Extra minutes are 25¢ each, and we text you at 80% and 100%. No setup fee, no contract, 30-day money-back guarantee. Compare the plans →
What plumbers ask us
What is a plumber answering service?
A plumber answering service picks up your business line when you can't, whether you're on a job, driving or asleep, and gets the caller's name, number, problem and address to you. Ringbrook does it with an AI named Brook. She texts you each call the moment it ends, and every call is recorded.
Will Brook tell my customers what a job costs?
No. Brook never quotes a price or an arrival time. If a caller asks, she says she can't quote that and that you'll call them right back, then keeps getting the details.
How does Brook know if it's an emergency?
She listens for damage happening right now: water she can't stop, flooding, sewage in the house, a smell of gas. A drip, a slow drain or a running toilet is routine. If she can't tell, she asks whether it's happening right now.
Do I have to change the number on my truck?
No. You keep your number and forward the calls you miss to Ringbrook with a short code from your cell. We give you the exact code for your carrier. One code turns it back off.
Can Brook put jobs on my calendar?
Yes, if you connect your Google Calendar. She offers callers your open times inside the hours you choose and books the one they pick. Emergencies never get booked; they get a fast callback instead.
Call 580-312-2692 and hear Brook answer
Pretend you're one of your own customers. Brook answers Ringbrook's own line, so you can ask her anything a customer would.
580-312-2692