A towing answering service for when you're already hooked up
You can't answer while you're winching a car out of a ditch. Brook picks up, gets where the vehicle is and what happened, and texts it to you in seconds.
What is a towing answering service?
A towing answering service picks up a tow company's line when the driver is on a call. It gets where the vehicle is, what happened and how to reach the caller. Ringbrook's AI, Brook, does this day or night and texts the owner the location and details seconds after the call ends.
The calls a tow company misses
Plenty of callers who reach a voicemail hang up and call the next towing company on the list. Here's what Brook does with the calls that usually go that way.
Stuck on the shoulder at night
Brook asks where they are right now and whether it's safe to stay in the car. If anyone is hurt or in danger, she tells them to call 911.
Dead battery, flat tire or locked out
Brook asks what's happening with the vehicle so you know if it's a tow or roadside before you call back.
An accident scene
Brook tells the caller to call 911 if anyone is hurt. Then she takes the location and the details for you.
A scheduled tow or a junk car
Routine calls get the same care: what vehicle, where it is, and where it needs to go.
Questions written for a towing company
When you set up Ringbrook and type what you do, Brook writes her starting questions for your trade. These are the ones she wrote for a towing company. She asks them one at a time and skips anything the caller already said.
- Where are you located right now?
- What's happening with your vehicle?
- Is it safe for you to stay in the car, or do you need to get somewhere right away?
Every call, always: the caller's name, the best number to call back and the address of the job.
Change anything, any time
Edit her questions and add your own rules from your dashboard. It's live on the next call. For example:
"Ask for the year, make and model." "Ask if the keys are with the car." "We don't do heavy-duty."
Roadside, accidents and safety
Brook is not a dispatcher. She doesn't send a truck or give an arrival time. What she does is get the location, what happened and a callback number, and text it to you seconds after the call ends. If anyone is hurt or in danger, she tells them to call 911 right away. For an emergency she gets the callback number first, and your text starts with EMERGENCY CALL.
- Answers nights, weekends and holidays, and outside the hours you set.
- Texts you the name, number, problem and address the moment the call ends.
- Records every call and writes it out on your dashboard.
- Books routine jobs only if you connect Google Calendar. Emergencies are never booked.
Keep your number. Set it up tonight.
Brook writes her greeting and questions for a towing company. Change any of them.
It comes with your plan. Nothing to install.
Dial one short code from your cell. We give you the exact one for your carrier. One code turns it off.
Plans from $99 a month
Every plan gets the same Brook, the same texts and the same recordings. You only choose how many minutes. A typical towing company call runs about two minutes.
Starter
Busy
Pro
Extra minutes are 25¢ each, and we text you at 80% and 100%. No setup fee, no contract, 30-day money-back guarantee. Compare the plans →
What tow truck owners ask us
What is a towing answering service?
A towing answering service picks up a tow company's line when the driver is on a call. It gets where the vehicle is, what happened and how to reach the caller. Ringbrook's AI, Brook, does this day or night and texts the owner the location and details seconds after the call ends.
Can Brook give callers an ETA?
No. She never promises an arrival time or that anyone is on the way. She gets the details to you in seconds so you can call back with a real answer.
Is Brook a towing dispatch service?
No. She answers and takes the details. You or your driver decide who goes. The text arrives seconds after the call ends, with the location in it.
What if someone is hurt?
Brook tells them to call 911 right away. Safety comes before the details.
Does it work at 3 AM?
Yes. Brook answers every hour of every day, and your text arrives whenever the call ends.
Call 580-312-2692 and hear Brook answer
Pretend you're one of your own customers. Brook answers Ringbrook's own line, so you can ask her anything a customer would.
580-312-2692