An answering service for septic companies, while the truck is pumping
Brook answers while you run the hose. She asks if it's backing up now and when the tank was last pumped, then texts you the call.
What is a septic answering service?
A septic answering service answers a septic pumping or repair company's calls when the owner is on a job. It finds out whether sewage is backing up now or it's routine pumping, and gets the address and callback number. Ringbrook's AI, Brook, does this day or night and texts the owner each call.
The calls a septic company misses
Plenty of callers who reach a voicemail hang up and call the next septic company on the list. Here's what Brook does with the calls that usually go that way.
Sewage coming up in the shower
Sewage in the house is damage happening now. Brook flags it as an emergency, gets the callback number first, and your text says so.
Slow drains and gurgling
Brook asks what they're noticing and whether it's backing up right now, so you can tell a routine pump-out from a rush.
Pumping that's overdue
Brook asks when the tank was last pumped. You get the address and the history in one text.
A real estate inspection
These callers have a closing date. Brook writes down the address and the timing.
Questions written for a septic company
When you set up Ringbrook and type what you do, Brook writes her starting questions for your trade. These are the ones she wrote for a septic company. She asks them one at a time and skips anything the caller already said.
- Are you experiencing a problem right now, like slow drains or backups?
- When was your septic tank last pumped?
- Can you describe what's happening or what you need done?
Every call, always: the caller's name, the best number to call back and the address of the job.
Change anything, any time
Edit her questions and add your own rules from your dashboard. It's live on the next call. For example:
"Ask where the tank lid is and if it's buried." "We don't do grease traps." "Ask about the size of the tank if they know it."
Backups, and the rest
When sewage is coming up into a home, Brook flags it as an emergency, gets the callback number first and your text starts with EMERGENCY CALL. Slow drains and scheduled pumping are routine: she gets the details and you call back. She never quotes a price or promises a time.
- Answers nights, weekends and holidays, and outside the hours you set.
- Texts you the name, number, problem and address the moment the call ends.
- Records every call and writes it out on your dashboard.
- Books routine jobs only if you connect Google Calendar. Emergencies are never booked.
Keep your number. Set it up tonight.
Brook writes her greeting and questions for a septic company. Change any of them.
It comes with your plan. Nothing to install.
Dial one short code from your cell. We give you the exact one for your carrier. One code turns it off.
Plans from $99 a month
Every plan gets the same Brook, the same texts and the same recordings. You only choose how many minutes. A typical septic company call runs about two minutes.
Starter
Busy
Pro
Extra minutes are 25¢ each, and we text you at 80% and 100%. No setup fee, no contract, 30-day money-back guarantee. Compare the plans →
What septic owners ask us
What is a septic answering service?
A septic answering service answers a septic pumping or repair company's calls when the owner is on a job. It finds out whether sewage is backing up now or it's routine pumping, and gets the address and callback number. Ringbrook's AI, Brook, does this day or night and texts the owner each call.
Does Brook know septic questions?
When you type "septic" at setup, Brook starts with questions like: is it backing up right now, and when was the tank last pumped. She always gets the name, callback number and address. You can change the list any time.
Will Brook quote a pump-out price?
No. She never quotes prices. She says you'll call them right back.
Can it handle calls from rural addresses?
Yes. Brook asks for the street address and town every time, and she takes county roads and route numbers just like any other address.
Do I need a new phone number?
No. You keep yours. The calls you miss forward to Ringbrook with a short code from your carrier.
Call 580-312-2692 and hear Brook answer
Pretend you're one of your own customers. Brook answers Ringbrook's own line, so you can ask her anything a customer would.
580-312-2692