A restoration answering service for water that won't wait
Water damage calls come at night and on weekends. Brook answers, asks if it's still happening, and texts you the address before the caller tries the next company.
What is a restoration answering service?
A restoration answering service answers a water or fire damage company's line around the clock. It finds out whether the damage is still happening, what's affected and what caused it, and gets the address and a callback number. Ringbrook's AI, Brook, texts each call to the owner as soon as it ends.
The calls a restoration company misses
Plenty of callers who reach a voicemail hang up and call the next restoration company on the list. Here's what Brook does with the calls that usually go that way.
Water all over the basement
Brook asks if water is still coming in. If it is, she flags an emergency, gets the callback number first and tells them to turn off the main water if they can safely reach it.
A neighbor calling about a vacant house
Brook takes down who's calling, the address and what they can see.
A musty smell after an old leak
Brook asks what area was affected and what caused it. You get the whole story in one text.
A property manager or adjuster
Brook writes down the company and what they need, so the job doesn't sit in voicemail.
Questions written for a restoration company
When you set up Ringbrook and type what you do, Brook writes her starting questions for your trade. These are the ones she wrote for a restoration company. She asks them one at a time and skips anything the caller already said.
- Is the water damage still actively happening, or has it stopped?
- What area of your property was affected—like your basement, kitchen, or somewhere else?
- Do you know what caused the damage, like a burst pipe, roof leak, or flooding?
Every call, always: the caller's name, the best number to call back and the address of the job.
Change anything, any time
Edit her questions and add your own rules from your dashboard. It's live on the next call. For example:
"Ask if they've called their insurance." "Ask if the power is still on in the wet area." "We don't do mold-only jobs."
Active water, and safety first
When water is still coming in, Brook flags the call as an emergency, gets the callback number first and, if they can reach it safely, tells them to turn off the main water. Your text starts with EMERGENCY CALL. Smoke, fire or sparks: she tells them to call 911 right away. A smell of gas: leave the building and call the gas company or 911 from outside. She never quotes a price and never promises a time.
- Answers nights, weekends and holidays, and outside the hours you set.
- Texts you the name, number, problem and address the moment the call ends.
- Records every call and writes it out on your dashboard.
- Books routine jobs only if you connect Google Calendar. Emergencies are never booked.
Keep your number. Set it up tonight.
Brook writes her greeting and questions for a restoration company. Change any of them.
It comes with your plan. Nothing to install.
Dial one short code from your cell. We give you the exact one for your carrier. One code turns it off.
Plans from $99 a month
Every plan gets the same Brook, the same texts and the same recordings. You only choose how many minutes. A typical restoration company call runs about two minutes.
Starter
Busy
Pro
Extra minutes are 25¢ each, and we text you at 80% and 100%. No setup fee, no contract, 30-day money-back guarantee. Compare the plans →
What restoration owners ask us
What is a restoration answering service?
A restoration answering service answers a water or fire damage company's line around the clock. It finds out whether the damage is still happening, what's affected and what caused it, and gets the address and a callback number. Ringbrook's AI, Brook, texts each call to the owner as soon as it ends.
Does Brook answer at 2 AM on a Sunday?
Yes. Every hour of every day. Your text arrives the moment the call ends.
Will Brook quote a price or promise a crew?
No. She never quotes prices or arrival times. She gets the details to you fast so you can call back.
Can Brook ask about insurance?
Yes. Add it to her questions or your notes and she'll ask it on the next call.
How is this different from a call center?
Brook is an AI, so she answers every call at once, never puts anyone on hold and texts you in seconds. Every call is recorded and written out on your dashboard.
Call 580-312-2692 and hear Brook answer
Pretend you're one of your own customers. Brook answers Ringbrook's own line, so you can ask her anything a customer would.
580-312-2692